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What IT Can Learn From Manufacturing
Background A long time ago, or at least what seems like a long time ago, in the U.S., Manufacturing was King. For companies whose primary product was manufactured, manufacturing, along with finance,...
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Two Tales of Customer Service
In the past couple of weeks I have had the distinct pleasure of driving nearly 3,000 miles through 8 states in the U.S.A. using two different cars. When one puts that many miles on vehicles in a...
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Understand the Outcomes, then Focus on the Inputs
The recent and ongoing debate on Healthcare highlights a problem that is prevalent throughout organizations, governments, and society in general. The problem is with the thinking process, or should...
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Lean & Forrester’s Business Technology Forum
Well, it appears my fears have been realized. As I mentioned in a prior post, Lean & IT, I expressed concern on how IT organizations and consultants would respond to Forrester’s declaration that...
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EHR & The Ghost of Technologies Past
“It’s like déjà-vu all over again” Yogi Berra famously once said, and yes, it is. We’ve been here before. The promise of a new technology the will create so many efficiencies – too many to count. It...
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